SUPPORT ROLES

Support roles aren’t specific to any one business category. They are vital roles to the proper functioning of a company, including management and administration, marketing and communications, human resources, legal, and so on.

Here are some examples of careers within this sector

ADMINISTRATIVE ASSISTANT/PAYROLL MANAGER/ACCOUNTS

Goal(s)

  • Preparing, recording and issuing paychecks, taking care of all technical and administrative tasks related to managing paychecks and personnel.

Main duties

  • Managing the hiring process and administrative changes
  • Managing part-time issues
  • Managing sick pay, maternity and paternity leave, accidents at work, IJSS monitoring
  • Managing meal entitlements (Tickets Restaurants, RIE, expense reports)
  • Managing absences (leave, childcare)
  • Managing loans, foreclosures, withheld taxes, deposits, advances
  • Entering variable payroll information
  • Managing declarations (DUCS, DSN, DOETH, and so on)
  • Settling account balances.

COMMUNICATIONS MARKETING

Goal(s)

  • Projecting the company’s image across external publications, developing relationships with the media and analysts.
  • Ensuring the product/solution is understood internally and sharing goals and strategies.

Main duties

  • Organizing events (communications, trade fairs, workshops, and so on)
  • Defining and implementing promotional campaigns across different parts of the media (press, analysts, e-marketing)
  • Creating corresponding media plans
  • Creating internal and external online content
  • Updating multimedia skills on an ongoing basis
  • Creating external publications

OPERATIONAL MARKETING

Goal(s)

  • Ensuring a product/solution proposal is promoted within sales teams and with clients

Main duties

  • Launching products on the market
  • Ensuring sales teams are trained in the product/solution on offer
  • Organizing client visits, ensuring customer demonstrations are designed and implemented

PRODUCT MANAGER/SOLUTION MARKETING

Goal(s)

  • Developing the ‘value offer’ of the product or solution
  • Ensuring this value offer is understood by the Marketing team
  • Operational/sales

Main duties

  • Analyzing competitor bids
  • Carrying out economic comparisons of various solutions
  • Developing promotional tools helping to differentiate the product/solution on offer from its competitors
  • Valuing the economic gains of the product/solution for the client
  • Providing support to the sales teams
  • Capitalizing on success stories